We purchased one of the towable units, model 2106DS.We chose Winnebago because of their reputation and being a longstanding company in the industry.
We figured they were doing something right. And the coach we purchase was really well constructed. There was just one major defect that we discovered about 4 months into ownership. The woodwork in the entire coach was either never sealed or the sealant the manufacturer used was not working.
We began experiencing an extreme amount of staining (don't know what other term to use here) all over the interior of our coach. It seems if any kind of oil - from cooking, hand cream or just natural skin oils - would leave a permanent mark. All cabinets and walls that have the "wood" material were affected to some degree. There was a little back and forth with Winnebago on how to accomplish a fix, but in the end the decision to tear out and replace the entire interior of the unit was the solution.
Winnebago picked it up from our dealer, took it to the factory (from Texas to Indiana) to replace everything and then they shipped it back. We were really fortunate that they sent some sheets of the wood material with the coach as they in fact did not remove the entire interior because there were still 3 areas of the wood that hat stains. The service department at our dealership did the remaining repairs. All of this after our coach being away from "home" for 3 months.
You would think that would be the end of the story, but not so. In the process of talking to the customer service rep we emphasized that if the same material was used in the unit when they rebuilt it, that the same issue would arise later. We were under the assumption that the material used in our coach was just a bad batch , so we asked them to test the new material before installing it to make sure it wasn't going to stain. They tested it and it still stained.
The most frustrating and horrifying thing was that they still used it to rebuild our coach. We don't understand it, but they say if we have more issues they will fix it again. Makes no sense to us as a customer and we have big questions on what would happen after the warranty runs out. After a lengthy discussion with the warranty dept manager and his boss we were told "we have fulfilled our warranty requirement to you".
They didn't fix the issue, so we completely disagree. The next discussion was to ask them to research a way to seal the wood for us since it will not perform as designed. After a couple of weeks waiting for the manufacturer to do their "testing", their conclusion to us was: we cannot seal the interior for you and you are welcome to do it yourself at your own peril. The only conclusion we can draw from that statement is that whatever products they tried ruined the interior material.
So here we are. We have a 2017 (and it isn't even 2017 yet) model trailer that if we use it will get ruined and will have very little resale or trade in value. Even though the unit is in perfect condition, and to trade it in or sell it now, we will have lost a lot of money. Our intention was that this was our retirement unit - the last one we were going to buy.
We feel completely ripped off.
The photos are only a couple of examples.There were many more affected areas.
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