Winnebago Industries - Disappointed

I bought a 2017 Winnebago Voyage fifth wheel 7/2017.

As soon as we got it home we noticed some issues. The seam by the kingpin separated, the outside storage doors were hard to open and sticking, and 2 of the slides would leak water. Oh, and the automatic levelers only work when they want. We drove the 3 hours back to American RV in Grand Rapids, MI were we bought it and they supposedly fixed the issues. Except for the levelers, we were told they don't work in cold weather....?????? Uhh, excuse me, but do you realize we live in MICHIGAN!!!!

In April 2018, we took it on our 1st camping trip. During this time the breakaway switch melted (hmm...that's safety for ya), the slide was still leaking water on the floor, the USB outlet worked for 3 days and died, the ceiling outlet in the bedroom practically fell off after plugging the tv into it, and while making up the couch I noticed a huge bubble on the rear wall of the trailer. I would have never have seen this if I didn't pull the top of the couch away from the wall to look for a pair of glasses and finally when we got home and opened the slide (one of the slides that was worked on) it left a HUGE gouge in the floor.

We took the trailer right back to American RV as soon as we got home, that was 4/16/18. At first, American Rv contacted me every 2 weeks to update me on the progress. Finally, beginning of June, realizing this was ridiculous that they've had my trailer so long I called to find out what was going on. Howard at American RV told me that Winnebago is holding up the progress. They told me they submitted everything and Winnebago wanted even more information. I asked what are they waiting on...he stated they wanted the breakdown of labor costs. Well, I'm not a rocket scientist but shouldn't that have been submitted already...with the warranty work order??? Just saying. So I called Winnebago Towables myself and spoke to the one and only customer service representative - Jake.

Jake at first seemed really understanding and sounded like he was eager to help. He advised me that they didn't have a work order for my trailer...Wait, What????? You mean my trailer has been sitting there almost 2 months and there's no work order????? Jake tells me...let me talk to "Randy" maybe American RV sent something directly to him and I'll call you back as soon as I find out what's going on. Guess what? He never called me back. I called him on 6/8/18 and he stated he doesn't know what's going on yet (by the way he was very short and sounded aggravated that I was disturbing him) but he'll call me back. No call back. Called again on 6/8/18, left him a voice mail. Called him again on 6/13/18, Jake sounded like he was in a better mood, stated they called American RV on 6/12/18 and they are waiting for them to call back. He told me he doesn't want me talking to them anymore that he will deal with them directly. I asked him if they don't have an answer and haven't started the work yet will Winnebago authorize a different company closer to my house? Jake stated yes of course.

(Mind you, Grand Rapids is 3 hours from my house. I've already driven there 3, about to be 4 times for repairs. Winnebago gave me names and info of other rv companies but they refused to service my trailer because I didn't buy it from them...seriously???? )

So I've called Jake on 6/18/18, left a message and 6/19/18 the operator stated they're experiencing phone problems and couldn't connect me to him. I asked her for Jake's direct number and she stated she can't give it to me...???????? Isn't he customer service????

Needless to say, I'm getting the run around from Winnebago and American RV...each of them are blaming the other and no work is getting done and I'm paying $400 a month for a trailer I can't even use.

I think just like everybody else, I bought a Winnebago because it's been around forever and like an idiot I assumed they took pride in their products and put their customers first...wow...I'm way off, I couldn't have been more wrong.

I think I'm gonna start looking into the Lemon Law for trailers, cause this is ridiculous