Winnebago Industries - Forget about it... they forget about you after the sale.
Update added by user Feb 27, 2016
One more thing having to do with QC: I have a flush valve connection for my black water tank which wouldn't take water.Curious.
After checking into the system design, I found that there is a check valve (anti-siphon) put into the flush line to keep sewage or gas from back flushing. Well, can you guess how it was installed? Backwards! This little gem can be found by removing a wall panel that gives access to the area between the shower and the outside wall.
I had my dealer reinstall the unit correctly.
And another minor issue: I have a switch which controls the pump for the gray water tank located in the trunk on the left side. Well, after using it once, the switch stopped working. The wiring harness connector fell off because its retainer clips were broken. I, with great difficulty, located the connector, (which is accessed by removing the main mattress, access panel, and crawling into a very small cubby hole) and fastened it back onto the switch using electrical tape.
Why do I do all of this stuff you ask?It's because I want to actually use this thing and go places as it is designed instead of leaving it at the dealer, time and time again.
Update added by user Feb 27, 2016
If you read about how Winnebago checks each motorhome for leaks in the seams, don't believe it!It's pure ***.
I had several leaks in the forward end where the roof joins the fiberglass nose. It wasn't noticed until the overhead bunk area filled with water and soaked the mattress. They won't pay to have a real leak test done, using a pressurized cabin technique which my local dealer doesn't have. So the dealer claimed to find a few leaks and fixed them.
Maybe he did, but the roof still leaked badly.
I had to take the ceiling panel in the bunk area down myself, which showed me where the leaks were originating; the forward roof seam. I purchased a can of liquid roof sealer, cleaned ALL of the roof joints with paint thinner, to get all the black film and dirt off, and spent a few hours going over the original seals on the entire roof. Problem solved, by me, again!
The RV industry as a whole has very poor Quality Control practices. You will even find issues with the high-end $250k and up units, just not as many.
If you are looking to buy an RV and you are not very handy at fixing things, you are in for a long rough road ahead.Your RV will likely be spending more time in the shop than in a campground.
Update added by user Sep 28, 2015
Cummins service was finally able to resolve the issue with the generator.They complicated the issue when the carburetor was replaced, thinking that it was pre-adjusted at the factory.
Apparently it wasn't. The gas mixture needle valve had to be adjusted for the engine to run properly.
Now I have discovered a major water leak in the above-cab bunk area. I don't know where it is leaking only that after a good downpour I had a soaked mattress and a puddle of water on the floor of the bunk. Winnebago will not cover the cost of SealTech leak testing if it is not done by a Winnebago dealer.
There are no Winnebago dealers in New England with SealTech systems.Looks like I'll have to correct this one on my own before it gets stored for the winter.
Original review posted by user Aug 28, 2015
I "have" a brand new Spirit Silver 27qp, but I can't use it. The generator hasn't worked correctly since I bought it 7 weeks ago; it's nearly impossible to start and surges when running. This is really bad for all of your electronics and electrical equipment running off the generator. The dealer couldn't fix it before I took it home and Cummins Onan couldn't adjust it or fix it after 4 days of trying. It needs to be replaced.
Winnebago telephone Customer Service is totally useless; problem escalation is impossible and Cummins telephone tree only routes you back to your local shop. Again, no problem resolution contact. I contacted my dealer to see if he had any leverage with Winnebago. It's been a few weeks and still have not heard from anyone at Winnebago or Cummins Onan.
Their actions are the product of years of customer complaints that go unresolved. They have a system that is designed to wear down the customer so they go away rather than have their issue resolved. It's less expensive for them, unless of course, people stop buying their RVs. That would be my recommendation.
More Review Details
|Discounts and Special Offers|
|Diversity of Products or Services|
|Product or Service Quality|
What I liked
- Interior design
- Beautiful outside
What I disliked
- Customer service
- Giving no help at all
- Reason of review:
- Poor customer service
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Cummins Onan 4000 Generator
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "We purchased a new 2010 Outback 30 ft travel trailer by Keystone. Approximately 2 years after purchase the decals starting peeling off. Keystone said they only have a 1 yr..."
- "No gate. No ranger at entrance. No security. At the store I was asked to produce registration for my truck, registration for my camper, proof of insurance for truck, proof..."
- "Well, when many people told me not to buy a Volkswagen, I simply ignored them and thought, "they are a ford/Chevy die hard fan, what do they know?" Turns out,..."
- "I ordered a "Deluxe" funeral spray, shown. Their website said the Deluxe was what was pictured. I paid $107. I accidentally put "Jr." after my brother's name (my Dad was..."
- "I bought two jawbone bands, UP2 and UP3 in the space of six months, one for me and one for my mother. After the first one broke after only 4..."
- "I bought a Gengar crewneck for 72 dollars in october - 2016. They said there was about 1 month shipping time because they are a small company with many customers...."
- "Fiterman sports sent me back a helmet that I had signed at an autograph signing through their company with smudge and smear marks all over the helmet. This helmet..."
- "We went into Bob's, Bellingham, complaining that the last living room set we had bought from then fell apart in a year or so while a similar leather set from..."
- "In March of this year, I purchased a 2014 Toyota Tacoma regular cab, which is advertised to tow up to 3500 lbs. Shortly thereafter, I discovered that the..."