Ames, Iowa
Not resolved
3.0
Details
1 comment

Purchased Journey on 9/1/16. We had it delivered since the tech staff could not find a way of installing the Direct TV receiver for the Winegard Road Trip T4. After talking to Direct TV, they identified the HR-24 as being the correct receiver. Found about a dozen issues with the unit before using it. Attempted to find a solution with Winnebago Customer business and Lichtsinn to avail. The dealer is suppose to fix all deficiencies prior to delivery, but found about a dozen items: over 75 and counting nail holes not covered, crack in the shower door,bent ceiling fan blade, torn loose handle strap for coach, auto leveling not working, leak at the water pump, and on it goes. Lichtsinn has said they have repair/replaced items, but it was delivered by way of a gravel road coating the entire inside with heavy dust.

Owners manual states:

PRE-DELIVERY INSPECTION

This motorhome has been thoroughly

inspected before shipment. Your dealer is

responsible for performing a complete per-delivery

inspection of the chassis and all

motorhome components.

As a part of the per-delivery inspection

procedure, the dealer is responsible for road

testing the motorhome, noting, and correcting

any problems before delivery.

So it appears nothing was done to inspect the unit for per-delivery These were all very noticeable to anyone including a large number of my extended family. Now it is up to the attorneys.

Product or Service Mentioned: 2017 Winnebago Industries Journey Rv.

Reason of review: Bad quality.

Monetary Loss: $300000.

Preferred solution: Full refund.

Winnebago Industries Pros: Shedding responsibility for faults.

Winnebago Industries Cons: Quality, Very poor quality, Inspection of completed units.

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Anonymous
#1232465

Dear Winnebago!

We purchased your 2016 Vista XL 35F from Camping World in Hope Mills, NC on Saturday October 22, 2016 at what we thought was a great price on our new retirment RV. The motorhome is actually a "CLASS F"!

Here is the list of problems with your product that we have identified in the last four days:

1. Level jacks out of calibration.

2. Driver's-side slide out failure - out of timing. Retracts after only several attempts.

3.

Passenger side privacy curtain slide - three mounting screws stripped causing the curtain to

fall. 4. Ford chasis Brake Reserve System Failure warning lights for Reserve Pump System Failure - Vehicle is now inoperable. 5.

Light in water/sewer compartment blew out first time the switch was tuner on. 6. Rear back-up camera not set correctly. 7.

Carpet stained. 8. The letter "S" in VISTA on the dashboard fell off. As I stated above, we bought this five days ago and this is the list that we have so far.

The Motorhome is now inoperbale and sitting in our driveway in Woodbridge, Virginia. On Wednesday October 26, 2016, your Service Tech "Mitch" hung up on me after I questioned him about these issues and he advised me that they were not Winnebago's problem. Really??? Is that your corporate attitude for shoddy work?

What is Winnebago going to do for us???

Camping World is scrambling to try to do something. Please advise ASAP.

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