I've been thinking about purchasing a Winnebago for a first RV but after reading your complaints I have changed my mind. I did, however, write this letter to Winnebago in behalf of all of you who have experienced problems.
Good luck to you all.
I plan to buy an RV within the next year and so I have been doing a lot of 'homework'. Unfortunately, part of that investigation includes reading complaints that people have with their RVs and with customer service. It seems that problems are just part of the RV experience. I'm not sure why that has to be but it seems that quality control is not a big concern for manufacturers....
Winnebago included. I've read people's stories of buying brand new rigs and then listing a plethora of problems that include pretty much every conceivable part on the motorhome. And the worst part is being told by dealers and Winnebago alike that repairs will take a few weeks and then it turns into months and months of paying for the RV but not getting to use it. If you build a product, especially one that cost over $100K, you should back it up and make damn sure any problems get fixed quickly.
To pass the buck to the dealer or just ignore your customers after they sign for the RV is just horrible beyond words. I would not buy a Winnebago now after reading so many negative comments that all have the same complaint. Lousy quality control and non-existent customer service. I will be purchasing a PleasureWay RV.
And if you have any conscience, you will make damn sure every customer that has a complaint gets PERSONALIZED, quick service. Your company is just part of the disgraceful collapse of American business. You squeeze as much profit out of your clients while putting in the least amount of service and quality.
I will not be one of your clients. Now go take care of these people like you should.