Winnebago Industries - The warranties and customer service is the worst I have ever experienced. A Terrible Experience..
My wife and I purchased our first Winnebago in December of 2015. We were told they were giving us a great deal since it had been on there lot for more than a year so we also purchased an additional 8 year extended warranty with it.
During the transaction I noticed that one of the slide outs needed the bottom support board replaced because of a crack in it and the paint was a little dull. They cleaned it up and fixed the slide out, so we thought. In the following fall I had it winterized, and added LEDs, Solar, and Four 6 volt batteries to it. The following May I again detailed and waxed it after receiving it back from being de-winterized.
I noticed that the jell coating in the front cap had small spider webbed cracks and hairline cracks in the paint. I called the Winnebago Corporate office and waited for a response. I received a response about a month later telling me to have it sent to the dealer and have them take pictures to send to them, so I did this. Nearly six months later the dealer received their response from Winnebago, from the same corporate office, stating they would not cover it under the warranty.
They explained that while they admit the stickers and paint was dull, they would still not cover it because it was over the year warranty, even though it had sat on the dealer lot for more than a year in the sun and weather and even though I had reported it to the dealer and them only a year and five months after purchase. I was very surprised to hear this so I contacted the corporate office myself. I re-explain my case but was still told they would not fix my camper.
This is very disappointing as my wife and I was told that Winnebago was a durable and reliable product and company to be with, this defiantly was not in our case. I would never recommend a Winnebago, their warranty, or Service to anyone I know or anyone inquiring about them.
Reason of review: Bad quality.
Monetary Loss: $5000.
Preferred solution: Deliver product or service ordered.
I didn't like: Warranties and service is the worst i have ever experienced.