Hilton Head Island, South Carolina
Not resolved
0 comments

I purchased a 2016 Forza 38R in August 2015. When received from the factory, the shower door was broken and off its mountings.

Winnebago asserted that the door likely was not locked in transit. Since then, the door has repeatedly failed; as have many others although Winnebago asserts that "we never heard of this before". After many calls to Winnebago and hours on hold, Winnebago finally agreed to replace the door with a hinged design. Suddenly, five days after the part was ordered, Winnebago now asserts that the door is on back order - even though there are like units actively being installed on new units.

In that Winnebago "technical services" argued very hard not to replace the door but finally had to relent when they couldn't find any other solution, the sudden "on back order" is deliberate, vindictive retaliation for my persistence. Note that the unit has already been sitting for five weeks trying to find a solution.

So much for Winnebago's claim of exemplary customer service and the huge warehouse.

Product or Service Mentioned: Winnebago Industries Door Replacement.

Reason of review: Order processing issue.

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