We purchased our Forza Winnebago 1 yr ago and of those 12 months it has spent over 4 months in the shop. Granted there are no engine problems, considering how long it takes to resolve smaller items I would expect to never see my RV again!
At any rate, Giant Rv gets a 5star for lip service and zero stars for performance. In short, be prepared to get in line with your troubles and learn to deal with the heartache of paying your monthly Rv bill while the Rv sits in their yard. If you're luckier than me, they won't create more problems than they are asked to fix. My last visit with them was to fix my fan adjustment as only high worked.
When I got the Rv back the fan worked great but in the process they disconnected the back up camera and one of the A/C vents. Wires were left hanging, oily fingerprint marks on the white panels were all over. It was simply amazing how they consider themselves a good service company. I should have known on my walk thru what I was in for.
On a walk thru, when everything should be pre inspected and at tip top shape I experienced the opposite. Over a dozen items, all visible to me, were missed by a "pro" including a broken door latch, a partially popped off rim, window condensation....the list is lengthy. Be prepared for excuses that will test your patience and sense of logic. It's always because of a special order or a recent rush because of a show....such an opposite position of when you are thinking of buying and hey show you that Winnebago stamps all their products with numbers for "easy replacement".
Apparently short of a door nothing is easily or quickly replaced. Winnebago shares part of the blame with this recurring nightmare that many Winnebago owners experience because they limit where you can go thus adding to the backed up service logs at Winnebago dealers. For me, the Winnebago Forza was a good buy but I will never return to Winnebago because of the service I have received at Giant Rv and at Dennis Dillon's. I've never experienced as much disorganization, incompetence and disregard for timely service.
Unfortunately, the first year warranty has you trapped with a handful of dealers with lengthy repair lines.
Be prepared to make several payments on your Rv while it sits without being worked on....and I don't mean for days but for several weeks at a time. Good luck buyers...you've been warned.
Product or Service Mentioned: Winnebago Industries Rv.
Reason of review: Bad quality.